Chief Operating Officer

Overview

Now more than ever, mental and behavioral health care for kids is needed in our community. Child & Adolescent Behavioral Health is looking to meet the growing demands by hiring a full-time Chief Operating Officer. 

As a member of our team, you will help children, youth and families successfully meet life's challenges by offering the support they need. We are a collaborative network of child therapists, psychiatrists, PMHNPs, case managers, school staff, community partners and other mental health professionals working toward a common goal. Together, we provide a positive environment for kids and their families to find health, hope and happiness. 

We are looking for enthusiastic individuals to join one of the most innovative therapeutic mental health programs in Stark County. C&A is recognized by Zippia and The Cleveland Plain Dealer/cleveland.com as a Top Workplace in Stark County. We offer a compassionate, supportive, accountable work environment to help you grow your career, along with a comprehensive benefits package that includes generous and affordable medical, dental, life insurance, retirement and paid time off.

JOB DESCRIPTIONS/DUTIES

The Chief Operating Officer (COO) plays a strategic role in driving operational effectiveness across the organization, identifying opportunities for improvement, and ensuring the organization is well-positioned to fulfill its mission. Reporting to the CEO, the COO will serve as a trusted partner in organizational leadership, promoting a high-performance culture and ensuring that processes are efficient, aligned, and supportive of long-term goals. This position calls for a leader with strong project management skills, business acumen, and the capacity to oversee and optimize various operational areas. 

Key Responsibilities:

• Strategic Leadership and Culture Development
• Serve as the CEO’s right-hand person, contributing to organizational planning and acting as a key decision-maker when needed. 
• Promote a cohesive and mission-driven culture that aligns with organizational values and fosters staff engagement, growth, and collaboration. 
• Drive cultural initiatives that support employee well-being, engagement, and retention.
  

• Operational Efficiency and Improvement 
• Lead efforts to identify and implement improvements across the organization,from process optimization to resource utilization, ensuring operational practices are streamlined and cost-effective. 
• Work with Chief Officers (COG) on various departments to assess workflows, uncover inefficiencies, and implement solutions that enhance service delivery and organizational performance. 
• Working as a team with COG to adopt practices that reduce costs and improve service quality, working closely with department heads to implement changes effectively.
  

• Compliance, Risk, and Quality Assurance 
• Ensure compliance with regulatory standards and best practices in operations,privacy, and security, including acting as Corporate Compliance Officer, Privacy Officer, and Security Officer. 
• Coordinate organizational readiness for accrediting and licensing activities,establishing and updating procedures that meet regulatory and quality standards. 
• Oversee risk management initiatives, providing guidance on policies and protocols that support a safe and compliant environment.
  

• Team Leadership and Project Oversight 
• Work with COG to ensure other departments have what they need to be successful, provide leadership to business department teams, ensuring alignment with organizational objectives and fostering collaborative environment. 
• Lead strategic projects aimed at advancing organizational goals, supporting team efforts to meet objectives, and implementing changes to address community mental health needs. 
• Represent the CEO and organization in external meetings as necessary, serving as a trusted ambassador in community, professional, and public engagements.
  

QUALIFICATIONS

• Master’s degree in Business Administration (MBA) or related field preferred but not required. 
• A minimum of 5-7 years of experience in senior operational or leadership roles, ideally within healthcare, nonprofit, or related fields. 
• Strong expertise in project management, strategic planning, and organizational operations, with demonstrated skill as a process-oriented thinker to drive system and workflow improvements. 
• High level of executive presence, emotional intelligence, and leadership skills to drive and inspire a positive and inclusive organizational culture. 
• Familiarity with quality improvement frameworks and a strong understanding of efficient operational practices across multiple functions. 
• Preference for experience working with an Electronic Health Records (EHR) platform. 
  

WHY CHILD & ADOLESCENT BEHAVIORAL HEALTH

At Child & Adolescent Behavioral Health, we are here for you, so you can be there for them. We provide a supportive environment for our clinical therapists to grow and lead in their careers, and in turn, you bring unmatched compassionate care and expertise. 

We have been recognized as one of the Top 10 Best Companies to work for in Stark County, because we strive to take care of our team at work and at home.

RECOGNITION AND AWARDS

Child & Adolescent Behavioral Health has been recognized and ranked on three Zippia lists:

• Best Non-Profit Companies to Work for in Ohio 
• Best Companies to Work for in Canton, Ohio 
• 2022, 2023, and 2024 Top Workplace for Non-Profits in Northeastern Ohio by Cleveland Plain Dealer/cleveland.com 
• Canton Regional Chamber of Commerce Community Salute Award - 2018 Award of Appreciation
  

LOCATION

We have four locations in Stark County including downtown Canton, Belden Village, Alliance, and Plain Township.

Salary Range/Compensation: Will vary based on education, experience, and skills. 

Hours:  Full-time position. 40 hours/week. 

Location: This position is at the Canton/Shipley office.

Send resume/apply to: recruiting@childandadolescent.org

An Equal Opportunity Employer Stark Co. – EEO-6